Terms & Conditions

Welcome to TentHouse.store! By accessing or using our website and purchasing tents or tent-stay related products/services from us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or browsing our platform.

1. General

  • By placing an order through TentHouse.store, you confirm that you are at least 18 years old or have obtained consent from a parent or legal guardian.
  • These Terms & Conditions may be updated periodically. Continued use of our website indicates your acceptance of any changes.

2. Products & Orders

  • All product descriptions and images presented are for informational purposes. We strive to show our tents and tent-stay related services/products as accurately as possible, but do not guarantee complete accuracy of product details.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to pricing errors, stock unavailability, or suspected fraudulent activity.

3. Pricing & Payment

  • Prices for all products and services are listed in INR (unless otherwise specified) and are subject to change without prior notice.
  • Payment is required at the time of order using the payment methods available at checkout.

4. Shipping & Delivery

  • Orders are shipped to the address provided during checkout. Please verify your address as TentHouse.store is not responsible for delays or losses due to incorrect information.
  • Shipping and delivery estimates are provided for your convenience, but delivery times may vary due to circumstances beyond our control such as carrier delays or external factors.

5. Returns, Exchanges & Refunds

  • Please review our Exchange Policy and Refund Policy pages for detailed information regarding returns, exchanges, and refunds for tents and tent-stay services.
  • To initiate a return or exchange, please contact us within 5 days of receiving your order.

6. Intellectual Property

  • All website content, including text, images, logos, and designs, is the property of TentHouse.store and may not be used, copied, or reproduced without our written consent.

7. Limitation of Liability

  • To the fullest extent permitted by law, TentHouse.store is not liable for any indirect, incidental, or consequential damages related to the use of our website, tents, or tent-stay products/services.

8. Privacy

  • Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and safeguard your personal information.

9. Contact

If you have any questions regarding these Terms & Conditions, please contact us or email support@tenthouse.store.